Full Time: 39 hours per week

Salary: £24,401 per annum

Location: Lymington

Want to work for a company where Togetherness, Nurture, Pride and Planet are at the heart of everything they do? Then look no further, Somerset Larder produces fresh food and meals to go using locally sourced ingredients from all over the west country. Our philosophy is to nourish the community with amazing produce, to employ local people and to train apprentices for future careers in the catering and hospitality sector.

At Somerset Larder, our Values have been set by our staff. Our Values exist for the good of our working lives and company performance. Our Values are:

· Togetherness – “Be a tractor not a trailer.”

· Nurture – “You grow, I grow, we grow.”

· Pride – “We can and we will”

· Planet – “We’re part of a bigger picture”

South West Larder offers a generous benefits package which includes:

  • Employee Assistance Programme
  • 30 days holiday (including bank holidays)
  • Flexible shift options
  • Ongoing Learning, Development & Training
  • Access to Occupational Health
  • Cycle Scheme
  • Pension Scheme (5% matched)
  • Free Meal on Shift

Overall Purpose of the Job

Support the operational management of a designated unit, supporting and guiding staff for the highest attainable standards in the provision of excellent facilities, product/brand quality and customer service, whilst supporting the implementation of agreed strategic initiatives for developing operational effectiveness and the achievement of KPIs.

Key Responsibilities

  • Lead the unit team for the consistent attainment and delivery of agreed service and customer care standards, whilst exercising supportive and motivational leadership at all times
  • Liaise with RLYC colleagues and Somerset Larder team, establishing positive & proactive relationships with key stakeholders to enable sharing initiatives and solutions in the continuous development/improvement of Somerset Larder operations and services, for the attainment of financial aims and other strategic objectives (KPI’s) 
  • Support  the management of stock control and purchasing of goods for the units.
  • Support the management of Health & Safety for the units operation , ensuring that requirements are discussed and clarified with staff, ensuring that they are implemented consistently, incorporating up-to-date legal compliance and best practice in line with policy and procedure, ensuring that daily and weekly team briefs are carried out effectively
  • Monitor the  service of hospitality and customer care in line with Somerset Larder standards, ensuring that any issues are professionally addressed in a responsive and timely manner
  • Food safety monitoring using HACCP and FSMS documents.
  • Support a ‘continuous improvement’ ethos within the unit, raising awareness amongst the team of operating development and service initiatives and identifying opportunities for improving revenue and profits where possible

Our Ideal Candidate

Essentials

  • Undertake an ILM Level 3 (Work towards). Hold Professional Certificates & Awards in relevant hospitality/business subject or professional qualification/s combined with demonstrable professional skills and knowledge gained through relevant industry experience
  • Level 3 Food Hygiene qualification (course provided)
  • Evidence of readily accepting individual accountability and effective use of initiative in leadership as a norm
  • Ability to manage and prioritise own workload in meeting requirements/deadlines on a similar scope and scale

Desirable

  • Performance Management knowledge and skills to the requirements of the post, gained within a similar leadership role in a comparable working environment
  • Trainer-training qualification or proven understanding of principles through experience
  • Staff recruitment, management and development knowledge/skills – to professional standards in line with legislation and ‘best practice’
  • Performance Management knowledge and skills to the requirements of the post, gained within a similar role in a comparable working environment
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