Catering Supervisor (Bar Focus)

South West Larder: Togetherness, Nurture, Pride, Planet

Full Time: 39 hours per week

Salary: £16.82 per hour

Location: HPC Campuses

Want to work for a company where Togetherness, Nurture, Pride and Planet are at the heart of everything they do? Then look no further, Somerset Larder produces fresh food and meals to go using locally sourced ingredients from all over the west country. Our philosophy is to nourish the community with amazing produce, to employ local people and to train apprentices for future careers in the catering and hospitality sector.

At Somerset Larder, our Values have been set by our staff. Our Values exist for the good of our working lives and company performance. Our Values are:

• Togetherness – “Be a tractor not a trailer.”
• Nurture – “You grow, I grow, we grow.”
• Pride – “We can and we will”
• Planet – “We’re part of a bigger picture”

Job Description

Operations

• Carry out all a range of the bar activities under the direction of the Bar Manager, Front of House Manager and Campus Operations management
• Ensure all bar service provision is carried out in accordance with all aspects of the Somerset Larder Food Safety & Quality Management System and any relevant legal requirements

• Serve food and beverage at additional functions as required by key customers.
• Ensure that all service facilities and all equipment are cleaned in accordance with the prescribed method and to the correct schedule

Team Leadership/Supervision

• Organise and / or carry out all service staff training.
• Manage and submit the monthly staff roster to ensure seamless and relentless supply to customer/client
• Complete and draft 1st line appraisals and quarterly review of staff performance – implement continuous improvement plans based on appraisals, Somerset Larder Values and the behaviours framework
• Manage customer complaints, refusals and safe behaviours in the bar in accordance with company policies and procedures, and HPC code of conduct

Health, Safety, Environmental and Service

• Ensure all work is carried out in accordance with the relevant H&S legislation and Codes of Practice, together with any specific company requirements of key customers
• Organise the ordering of all raw materials, packaging, consumables, and cleaning chemicals as and when required
• Advise relevant managers of all planned maintenance required or carried out and any repairs following unplanned breakdowns
• Following the receipt of any customer complaints, assist in investigation of the cause and recommend/implement appropriate corrective action. Work with managers to complete a trend analysis of customer complaints
• Drive and support Zero Harm Culture.

Our Ideal candidate will have the following characteristics in line with our values

Togetherness

· Ability to work as part of a team

· A flexible approach to working hours

· Be supportive of colleagues

Nurture

· Keen to learn on the job

· Hold Food Safety Level 2 (or be able to achieve on appointment)

Pride

· Be honest and trustworthy

· Able to work independently

· Have a can-do approach

Planet

· Hygienic approach and manner

· Committed to zero harm and sustainable practices

Qualifications

• Food Safety 2 within 30 days of starting work
• Personal License Holder (Desirable)
• Food Safety 3 within 1 year of joining (Desirable)
• COSHH trained (Desirable)
• Allergens trained (Desirable)
• Level 2 H & S Qualification (Desirable)
• First Aid Certificate (Desirable)

Skills/Knowledge/Experience Required: 

Essential

• HPC clearance including Health & Safety qualification and HPC induction
• A clear verbal and written communicator
• Great customer service approach
• Able to respond to changing circumstances and situations
• Able to identify and minimise wasteful practices

Desirable

• Numerate
• Confident with stock rotation and cash management
• Knowledgeable about allergens
• Experience with Line Cleaning
• Experienced supervisor experience
• Able to up-sell and encourage further purchases by customers
• Committed to zero harm

Additional information

South West Larder offers a generous benefits package which includes:

• Employee Assistance Programme
• 33 days holiday (including bank holidays)
• Christmas Shutdown (location dependant)
• Ongoing Learning, Development & Training
• Access to Occupational Health
• Cycle Scheme
• Pension Scheme (5% matched)
• Free Meal on Shift

Successful applicants will be required to provide a three-year employment history and five-year address history in order to work on Hinkley Point C. They must be able to provide in date photographic ID and their right to work in the UK so that security clearance can be obtained as these roles are based on a nuclear regulated site.