South West Larder: Togetherness, Nurture, Pride, Planet

Full Time: 39 hours per week on a flexible shift pattern

Salary: £30,644 per annum, plus salary enhancements for weekend work

Location: Hinkley Campus

Want to work for a company where Togetherness, Nurture, Pride and Planet are at the heart of everything they do? Then look no further, Somerset Larder produces fresh food and meals to go using locally sourced ingredients from all over the west country. Our philosophy is to nourish the community with amazing produce, to employ local people and to train apprentices for future careers in the catering and hospitality sector.

At Somerset Larder, our Values have been set by our staff. Our Values exist for the good of our working lives and company performance. Our Values are:

  • Togetherness – “Be a tractor not a trailer.”
  • Nurture – “You grow, I grow, we grow.”
  • Pride – “We can and we will”
  • Planet – “We’re part of a bigger picture”

South West Larder offers a generous benefits package which includes:

  • Employee Assistance Programme
  • 30 days holiday (including bank holidays)
  • Christmas Shutdown
  • Flexible shift options
  • Ongoing Learning, Development & Training
  • Access to Occupational Health
  • Cycle Scheme
  • Pension Scheme (5% matched)
  • Free Meal on Shift
  • Extra Hour pay per day for using the HPC bus service

Overall Purpose of the Job

Working alongside the Chef Manager you will be responsible for assisting and supporting all front of house operational management of HPC designated unit(s), supporting and guiding staff for the highest attainable standards in the provision of excellent facilities, product/brand quality and customer service, whilst supporting the implementation of agreed strategic initiatives for developing operational effectiveness and the achievement of KPIs.

Key Responsibilities, Accountabilities and Duties

  • Contribute towards the overall success of the Somerset Larder nights catering operation, supporting Chef and Unit  Managers and liaising with other Somerset Larder Managers as appropriate, whilst monitoring opportunities for suggesting further improvement/development of operations & services
  • Liaise with HPC colleagues and Somerset Larder team, establishing positive & proactive relationships with key stakeholders to enable sharing initiatives and solutions in the continuous development/improvement of Somerset Larder operations and services, for the attainment of financial aims and other strategic objectives (KPI’s) 
  • Ensure that all front of house unit services are carefully planned and delivered to the customer’s requirements and agreed quality standards of Somerset Larder
  • Support the management of stock control and stock performance for all night units, feeding back improvements to Chef Manager and Unit Manager
  • Monitor front of house service and customer care in line with Somerset Larder standards, ensuring that any issues are professionally addressed in a responsive and timely manner
  • Undertake responsibility to ensure the consistent, effective performance management of staff, addressing matters of employee conduct and performance via agreed ‘best practice standards’, in regular liaison with the Unit  Manager and undertaking additional guidance from HR colleagues as required
  • Support a ‘continuous improvement’ ethos within the unit, raising awareness amongst the team of operating development and service initiatives and identifying opportunities for improving revenue and profits where possible
  • Ensure that all personal actions are in line with the overall environmental aims of Somerset Larder and HPC, undertaking all tasks in an environmentally sustainable manner – promoting environmental sustainability where opportunity presents.
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